Customer Service Representative - Part-Time

Join Wing Assistant as a Part-Time Customer Service Representative and become the voice of our brand! We are seeking a dynamic and customer-focused individual to provide exceptional support to our clients. This role offers flexibility, a collaborative work environment, and the opportunity to grow within a reputable company in the heart of Bali.

As a Customer Service Representative, you will be the first point of contact for our clients, ensuring their needs are met with professionalism and efficiency. You will handle inquiries, resolve issues, and provide solutions using our in-house CRM system and other communication tools. This role is perfect for someone looking to enhance their customer service skills while enjoying the beautiful island of Bali.

Wing Assistant is a trusted name in Bali's hospitality industry, known for our commitment to excellence and customer satisfaction. We offer a supportive team, continuous training, and the chance to make a meaningful impact on our clients' experience.

📋 Tanggung Jawab Pekerjaan

• Answer and resolve customer inquiries via phone, email, and chat, ensuring high levels of customer satisfaction.
• Handle and process customer complaints, providing effective solutions and following up to ensure resolution.
• Use our CRM system to track customer interactions and maintain accurate records.
• Collaborate with the sales and support teams to ensure seamless customer experiences.
• Provide exceptional service by being polite, professional, and proactive in all interactions.
• Stay updated with industry trends and best practices in customer service.
• Participate in team meetings and contribute to the continuous improvement of our service standards.
• Adhere to company policies and procedures, ensuring compliance and maintaining a high standard of service.

🎓 Kualifikasi & Syarat

• Minimum 1 year of experience in customer service or a related field.
• Excellent communication skills, both written and verbal.
• Strong problem-solving and conflict resolution abilities.
• Proficiency in using CRM systems and other communication tools.
• Ability to work well under pressure and meet tight deadlines.
• Familiarity with the hospitality industry is a plus.
• Bachelor's degree in Business Administration, Communication, or a related field preferred.
• Fluent in English, with basic knowledge of Indonesian language.

🛠️ Keahlian

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