Customer Service Executive - Premium Meat Distribution

Join Meat Direct, a leading premium meat distributor, as a Customer Service Executive in the vibrant heart of Bali. This is a unique opportunity to play a pivotal role in ensuring seamless order processing, client satisfaction, and operational excellence for our valued customers. As a Customer Service Executive, you will be the first point of contact for our clients, handling inquiries, resolving issues, and ensuring a smooth and satisfying customer experience.

Based in Canggu, Bali, you will work in a dynamic and fast-paced environment, collaborating with a team of dedicated professionals to meet and exceed customer expectations. This role offers a competitive salary of USD 3500 - 4300 per month, along with a comprehensive benefits package that includes health insurance, professional development opportunities, and a vibrant work culture.

If you are passionate about customer service, have a knack for problem-solving, and are eager to make a difference in the food industry, we invite you to apply for this exciting opportunity at Meat Direct.

📋 Tanggung Jawab Pekerjaan

• Handle incoming customer inquiries and complaints via phone, email, and chat, ensuring timely and effective resolution.
• Process and manage customer orders, ensuring accuracy and efficiency in order fulfillment.
• Provide exceptional customer service, addressing customer needs and concerns with a friendly and professional demeanor.
• Collaborate with the sales and distribution teams to ensure smooth and efficient order processing.
• Maintain and update customer records, ensuring accurate and up-to-date information.
• Monitor and analyze customer service metrics, identifying areas for improvement and implementing best practices.
• Stay informed about industry trends and best practices in customer service, continuously improving skills and knowledge.
• Participate in team meetings and training sessions to enhance professional development and team cohesion.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Marketing, or a related field.
• Minimum of 2 years of experience in customer service, preferably in a sales or distribution environment.
• Excellent communication and interpersonal skills, with the ability to build rapport and resolve customer issues.
• Strong problem-solving skills and the ability to work under pressure in a fast-paced environment.
• Proficiency in English, both written and spoken, is essential.
• Experience with CRM software, such as Salesforce or HubSpot, is a plus.
• Familiarity with food industry standards and regulations is a plus.
• Ability to work independently and as part of a team, with a positive and proactive attitude.

🛠️ Keahlian

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