Customer Support Specialist - Telco Account (Massive Hiring)

Join Torch Solutions as a Customer Support Specialist for our high-growth Telco Account and become part of a dynamic team dedicated to delivering exceptional service. This is a massive hiring opportunity in Bali’s most vibrant locations: Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, and Badung. As a Customer Support Specialist, you'll be the first point of contact for our clients, ensuring their needs are met with efficiency and professionalism. This role offers a unique chance to work in a fast-paced environment, leveraging your skills to drive customer satisfaction and contribute to our company's success.

At Torch Solutions, we pride ourselves on our commitment to innovation and excellence. Our Telco Account team is at the forefront of delivering cutting-edge telecommunication solutions, and we're looking for a Customer Support Specialist who can help us maintain our high standards. You'll use tools like Salesforce, Zendesk, and Microsoft Teams to manage customer interactions, track issues, and provide timely resolutions. This role is perfect for someone who thrives in a collaborative environment and is passionate about delivering outstanding customer service.

📋 Tanggung Jawab Pekerjaan

Key Responsibilities:

• Provide exceptional customer support by resolving inquiries and issues promptly and professionally.
• Manage customer accounts and maintain accurate records using Salesforce and other CRM tools.
• Collaborate with the sales and technical teams to ensure seamless customer experiences.
• Monitor and analyze customer feedback to identify trends and areas for improvement.
• Use Zendesk and other support ticketing systems to track and prioritize customer requests.
• Participate in team meetings and contribute to the development of customer service strategies.
• Stay updated with the latest industry trends and best practices in customer support.
• Ensure compliance with company policies and regulatory requirements.

🎓 Kualifikasi & Syarat

Kualifikasi & Syarat:

• Bachelor's degree in Business Administration, Communications, or a related field.
• Minimum 2 years of experience in customer support or a similar role within the telecom industry.
• Proven ability to handle high volumes of customer inquiries with a focus on resolution and satisfaction.
• Strong communication skills, both written and verbal, in English and Bahasa Indonesia.
• Proficiency in using CRM and support ticketing tools such as Salesforce and Zendesk.
• Excellent problem-solving skills and the ability to work under pressure.
• Team player with a collaborative approach to work.
• Familiarity with Microsoft Office Suite, particularly Outlook and Teams.

🛠️ Keahlian

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